دانلود کتاب Alaska Airlines: Navigating Change

Name: Alaska Airlines: Navigating Change
Availability: InStock
Author: Bruce J. Avolio

by Bruce J. Avolio, Chelley Patterson, Bradford Baker

عنوان فارسی: خطوط هوایی آلاسکا: تغییر مسیریابی
ناشر: Ivey Publishing
سال: 2017
زبان: انگلیسی
تعداد صفحه (نسخه چاپی - نسخه الکترونیکی): 22-22
نوع فایل: PDF دانلود نرم افزار مطالعه
حجم: 0.58 مگابایت

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جزییات کتاب

Alaska Airlines has recently recovered from a period of operational instability, yet its executives worry the airline is draining its reserves of customer loyalty and goodwill, due to losses over the past two years and variability in its statistics for on-time flights and mishandled baggage. After focusing many resources on operations in an effort to regain stability, the senior executives wonder whether the organization could endure if performance were to slip again. Is remaining status quo good enough, or should the airline’s leadership take action to transform the performance culture?