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Real Bergevin
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دانلود کتاب Call Centers For Dummies
by Real Bergevin|
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عنوان فارسی: مراکز برای Dummies |
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جزییات کتاب
The world of call centers has changed and this book while helpful, needs to be edited and adjusted for what's happening in the market. Nonetheless this is a solid foundation.
There's been a significant shift from the BPO industry away from India and into new markets like the Philippines. There are new technical adjustments and technologies that should be included, such as voip technology, small to medium size solutions if you want to start a call center. It might also want to add in that certain structures of management needs to be adjusted when you are setting up new call centers outside of North America.
There's been a significant shift from the BPO industry away from India and into new markets like the Philippines. There are new technical adjustments and technologies that should be included, such as voip technology, small to medium size solutions if you want to start a call center. It might also want to add in that certain structures of management needs to be adjusted when you are setting up new call centers outside of North America.
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